Privacy Policy

Last Updated: Monday, December 9, 2024

1. INTRODUCTION

Solvent Services, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website (https://solventservices.com), and communications.

2. INFORMATION WE COLLECT

2.1 Personal Data
We collect information that you provide directly to us, including:

  • Name and contact information
  • Email address
  • Phone number
  • Business Information
  • Payment information
  • Communication preferences
  • Account credentials
  • Service usage data

2.2 Automatically Collected Data
We automatically collect certain information when you visit our website:

  • IP address
  • Browser type
  • Device information
  • Cookies and usage data
  • Geographic location (if enabled)

3. HOW WE USE YOUR INFORMATION

3.1 We use your information for:

  • Providing and improving our services
  • Communication about services and updates
  • Processing payments
  • Marketing and promotional purposes (with consent)
  • Analytics and service optimization
  • Legal compliance
  • Security and fraud prevention

4. SMS MESSAGING AND COMMUNICATIONS

4.1 Message Frequency and Content

  • By opting into Solvent Services’ SMS program, you may receive up to 4 messages per month
  • Messages may include appointment reminders, service updates, promotional offers, and important notifications
  • Message frequency may vary based on your account activity and preferences

4.2 Messaging Costs and Carrier Information

  • Message and data rates may apply to all SMS communications from Solvent Services
  • Supported carriers include but are not limited to: AT&T, T-Mobile, Verizon, Sprint, Boost, Cricket, MetroPCS, and U.S. Cellular
  • Solvent Services is not responsible for delayed or undelivered messages
  • Contact your wireless carrier for information about your messaging plan

4.3 Consent and Opt-Out Procedures

  • By providing your mobile number and opting in, you consent to receive automated SMS messages from Solvent Services
  • Your consent is not a condition of purchase
  • To opt-out of messages at any time, reply STOP to any message
  • After texting STOP, you will receive one confirmation message
  • For help or support, reply HELP to any message or contact us at (888) 330-8618
  • You can also email [email protected] for assistance

4.4 Data Collection and Usage

  • Mobile numbers are collected through our website forms, direct client communication, or explicit opt-in requests
  • Phone numbers are stored securely and used solely for authorized communications
  • We do not share, sell, or lease your mobile number to third parties
  • Data retention follows our standard privacy practices outlined in Section 2

4.5 Program Terms and Conditions

  • By participating in our SMS program, you certify that you are the mobile number owner or have authorization to opt-in
  • You agree to notify us immediately if you change your mobile number
  • Solvent Services reserves the right to modify or discontinue SMS services at any time
  • Changes to these SMS terms will be communicated via text message and website updates

5. DATA RETENTION

5.1 Retention Periods

  • Account information: Duration of active account plus 2 years
  • Financial records: 7 years (legal requirement)
  • Marketing preferences: Until opt-out
  • Communications: 3 years from last interaction
  • Website comments: Retained indefinitely for community purposes

5.2 Data Deletion

  • Users can request data deletion
  • Some data is retained for legal/security purposes
  • Backup systems may retain data for up to 30 days

6. THIRD-PARTY SERVICE PROVIDERS AND DATA SHARING

6.1 Data Sharing Policy

We want to be clear about our commitment to protecting your personal information:

  • No mobile information, including phone numbers, will be shared with third parties/affiliates for marketing/promotional purposes.
  • All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • We maintain strict control over any data that is essential for providing our core services.

6.2 Limited Service Provider Access We may share certain non-sensitive data with trusted service providers only for:

  • Website hosting and maintenance
  • Analytics services to improve our offerings
  • Payment processing
  • Customer service operations

6.3 Data Protection Requirements

  • All third-party providers are contractually obligated to protect your data
  • They can only use it for specified, service-essential purposes
  • We maintain strict oversight of any third-party relationships
  • We regularly audit data access and sharing practices

All third-party providers are contractually obligated to protect your data and can only use it for specified purposes.

7. SECURITY MEASURES

We implement appropriate technical and organizational measures:

  • SSL/TLS encryption
  • Secure data storage
  • Access controls
  • Regular security assessments
  • Employee training
  • Incident response procedures

8. INTERNATIONAL DATA TRANSFERS

When we transfer data internationally, we ensure that:

  • Adequate data protection measures
  • Compliance with applicable laws
  • Standard contractual clauses
  • Privacy Shield certification (where applicable)

9. YOUR RIGHTS

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Object to processing
  • Data portability
  • Withdraw consent
  • Lodge complaints with authorities

10. COOKIES AND TRACKING

10.1 Cookie Usage

  • Essential cookies for website functionality
  • Analytics cookies for performance
  • Marketing cookies (with consent)
  • Login cookies (2-day duration)
  • Remember Me option (2-week duration)

10.2 Cookie Control

  • Manage preferences through browser settings
  • Opt-out options provided
  • Third-party cookie management

11. CHILDREN’S PRIVACY

We do not knowingly collect data from children under 13. Parents can request data deletion.

12. CHANGES TO THIS POLICY

We may update this policy periodically. Users will be notified of material changes.

13. CONTACT INFORMATION

For privacy-related inquiries:
Solvent Services, Inc.
PO BOX 787
Noblesville, IN 46062
Phone: (888) 330-8618
Email: [email protected]

14. LEGAL BASIS FOR PROCESSING

We process data based on:

  • Contractual necessity
  • Legal obligations
  • Legitimate interests
  • Consent

15. DATA PROTECTION OFFICER

Our designated Data Protection Officer can be contacted at [email protected].

16. SPECIFIC RIGHTS FOR CALIFORNIA RESIDENTS

California residents have additional rights under CCPA/CPRA.

By using our services, you agree to this privacy policy. For material changes, we will notify users and obtain consent where required.